Política de reembolso

Condition Of Return & Refund Policy

Buyers are responsible for return shipping cost. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We will record a video while we open your return package as proof.

Item price refund will be given ONLY, as store points in your account [may take up to 5 business days to show in your Durunaru account]. Shipping fee won't be refunded.

We gladly accept returns and exchange.

  • Contact me within: 3 days of delivery
  • Ship items back within: 21 of delivery [from the date it has been delivered from the courier to your shipping address]

 

Wrong Shipping Address:

Customer is responsible of the shipping address. If your order has not been shipped yet, it is possible to change it (Please, contact us first)

If there is any incomplete address, the courier will let us know and we will contact you as soon as possible (Only for Express Mail). We have a timeframe of 4 days to provide the right information to the courier. If there is not any answer within 4 days, the courier may dispose the package away or return to us (depends on each country policies/law).

If the package return to us we may get charge. If the customer wants their order:

  • Must pay for the shipping fee again.
  • In case the courier disposed the package, customer needs to order again.
  • If we got charge for the package return & exceed the items cost itself, need to order again.
  • If the courier system, stated that your package has been return because "Addressee Unknown", it is the same we have in the system. Shipping refund is impossible since we have paid already to the courier the amount. For the items refund will be in points ONLY once we get the package back to us. Taxes fees can't be refunded.

DuruNaru is not held responsible for [No refund]:

  • Mistake made by your country post office.
  • Wrong addresses given by customers.
  • Damage to orders by post service (****excludes order shipped with FEDEX/DHL EXPRESS MAIL SERVICE | To prepare for any cases of item damage or omission, is A MUST filming an unboxing video when opening the parcel. Please, contact us within 3 days of package with the video. If you contact us after 3 days you have received your package, we may not be able to check your request).
    **** DuruNaru is responsible of order damage if only customer has paid for Express Shipping [FEDEX/DHL EXPRESS MAIL SERVICE]
  • PO BOX issues
  • Stolen Packages after delivery.
  • My package is not moving/is lost/it says “delivered” but I haven’t gotten.

Each country post office has their own policies/law in how to treat each cases. But do not worry we are here to help as much as we can.

Standard Shipping Method: If you package is not moving from customs means that actually neither your country post office has not received it but still in your country customs (governmental institution). We can usually open cases through our Korean post office and can take up to 15 business days to get an answer back. Mostly if we do not get any answer from the destination country post office, we can see that it will move again the package.

Sadly, we cannot open cases to Italy and USA. But I will suggest to contact Poste.it (for Italy) and for USPS.com (for USA) there is a form in where you can fill it out and they will reply you back.

In case of: my package says that it has been delivered but I have not gotten anything in the mail. If you are in the USA please contact USPS.com as soon as possible and ask them for the GPS coordinates. The same information it shows in the tracking number system is the same we have. Other countries than USA, please contact your post office as possible.

Express Mail Shipping Method: It is not moving: please check Fedex/DHL and enter the tracking number, it will show in there the reason why is not moving (weather issue, operational delay, waiting on customs payment or etc). My package is lost/it says “delivered" but I have not gotten my package. Do not worry, contacting us as soon as possible [Within 4 calendar days from the date it was delivered your package]. We will fix the problem altogether with FEDEX/DHL.

Items on sale

Items on sale, items purchased with coupon or discounted item are final sale.

Items Grade B

Items that are Grade B are final sale. Grade B means that there may be some imperfection on print, production or etc.

Parcel Theft

All our packages comes with tracking number. This way customer can follow up the route of their package without worrisome.

However, now that the busy season has started from the beginning of September until the end of January. Parcel theft increase by a 70% around the world [mostly in USA].

Only in USA 260 million of packages has been stolen in 2021 and each year grows. Nearly eight in 10 Americans have had a packages stolen them in 2022.

Please, be aware that we [DuruNaru] are not responsible of stolen packages. USPS/FEDEX won't take any responsibility if in their system it stated as "DELIVERED" and has proof of delivery image [FEDEX]

The information provided it from USPS or FEDEX is the same we have. We have no further or detailed information.

USPS may ask you to contact the sender. DuruNaru will be provided you the copy of the label for address confirmation.

If you feel that your community has reports of stolen packages or feel insure about whether your package will be delivered with no problem. As recommendation, it is better to call USPS/FEDEX and request to hold the package on the station for a pick up. Make sure to bring your ID where it shows your name and address as the same as shipping label.

By you purchasing from us, you are agreeing these terms.

July, 1st 2022

 

 

 

 

 

Also, this applies and it is connect to Shipping Policy, Return Policy, Exchange Policy, Replacement Policy. For some purchase with coupons may change the policy. Please, read thoroughly.