In this page you will find the latest news about shipping delays, updates and changing of our customer service hrs, update of shipping cost, holidays new hrs and much more.
Korean Thanksgiving Holiday.
According to our Korean Holidays from Friday 13th 2024 until Wednesday 18th 2024. Customer service, dispatching center, courier pick up are not available.
We will returning back to normal working hours on Thursday 19th 2024.
These days are marked by the Korean government and law enforced.
We appreciate your understanding.
Date: September 1st 2024
Busy season has started.
Since busy season has started. We encourage to our customers to purchase planners, Christmas presents, any urgent item ahead of time 🙏🏻.
From September 1st busy season has started. Please, allow some extra time for fulfillment and delivery of package.
Customer service we will try to reply email and message within 24hrs. But please, allow some extra time due to time difference.
Urgent message such as: Change of Address, Missing items, Incorrect delivery or missing of the package. We will reply within 24hrs.
As you may know, we do not accept cancellations. We won't be able to cancel order in busy season [enforced], this is to speed it up the fulfillment process.
We appreciate your understanding.
Date: September 1st 2024
France Post Office [La Poste]/DHL & FEDEX Interruptions
Due the Olympics in France there is Interruptions and delays on the French customs side. Most of the package leave South Korea within 3 business days but all the packages are getting stuck in customs French.
If you need an exact time when your package will be deliver and it is in France already, I will appreciate to please give a call to La Poste if your package is standard shipping and if it is Express Shipping to FEDEX/DHL
We appreciate your understanding.
Date: July 28th 2024
Heavy Rains Interruptions
Due to heavy rains in Seoul and Gyeongi-do area: couriers [CJ, HanJin, etc] , Fedex and Korean Post Office are expecting to have some delay in pick up packages from our shipping station.
DuruNaru will be appreciating your understanding.
Thank you very much.
Date: July 17th 2024
Buddha's Day [MAY 15th]
This holiday is mandated by the Korean government so the post office/couriers and our staff will be resting. There may be some delay on dispatching, shipping and fulfill orders.
DuruNaru will be appreciating your understanding.
Thank you very much.
Date: May 12nd 2024
LABOR DAY & CHILDREN'S DAY [MAY 1ST & MAY 6TH]
In South Korea as well as other country on May 1st we celebrate labor day and on May 6th is Children's day. We call this long week as "Golden Week" since it is a big holiday back to back. These holidays are mandated by the Korean government so the post office/couriers and our staff will be resting. There may be some delay on dispatching, shipping and fulfill orders.
DuruNaru will be appreciating your understanding.
Thank you very much.
Date: April 27th 2024
KOREAN ELECTION DAY [APRIL10TH]
On April 10th is Election's day in South Korea. According to the South Korea government is holiday. Customer Service, dispatch and courier pick up service will be off.
Thank you very much for your understanding.
Date: April 8th 2024
GOOD FRIDAY [MARCH 29TH]
Due to respect of our employees beliefs, customer service and packing station will be close from March 29th ~ April 1st. [Good Friday ~ Easter Monday]
Thank you very much for your understanding.
Date: March 28th 2024
KOREAN 1ST MOVEMENT [HOLIDAY]
In South Korea on March 1st, we celebrate the korean independence movement. Therefore, we wont be having any courier pick or packaging. Since it is a governmental holiday nobody will be working.
There may be some delay in dispatching from our side [DuruNaru] and pick up from our courier. Please, be aware of this while purchasing.
Thank you very much for your understanding.
Date: February 28th 2024
KOREAN NEW YEARS HOLIDAY [LUNAR NEW YEAR]
In South Korea we celebrated Korean New Years that is from Feb 8th 2024 until Feb 12th 2024. During these days, we wont be having customer service, tracking number system upload, fulfillment or pick up from the courier [Korean Post Office or DHL/FEDEX]. We back to business on Feb 13th 2024. Thank you very much for your understanding.
SHIPPING WITH FEDEX [ONLY UNITED STATES]
Fedex Express national service disruption. Fedex is experienced substantial disruptions at Memphis hub last night due the severe weather. The storm has created hazardous operating conditions and the safety of FEDEX team remain their number one priority.
Delay are possible for package deliveries across the U.S with delivery commitment of Wednesday, January 24. Contingency plans are in place, and they are prepared to provide the best possible service as conditions allow.
Date: January 26th 2024
SHIPPING WITH FEDEX [EXPRESS SHIPPING]
Fedex is back on track as well with processing the packages and delivering in timely fashion.
Date: January 19th 2024
DISPATCH PACKAGES TIME FRAME [On Time]
We are happy to announce that we are back on track dispatching orders 1 to 2 business days. Durunaru team wants to thank you for your understanding and comprehension during busy season. ::: sigh we survived the busy season:::
Date: January 19th 2024
DISPATCH PACKAGES TIME FRAME [Delay]
We usually dispatch packages within 1 to 2 business days. Due to the holidays and the extraordinary amount of orders customers are placing. We may experience some delay in dispatching [up to 5 business days].
From January 15th, we will go back to normal to our dispatch package time-frame of 1 to 2 business days. [UPDATED Jan 11th 2024]
Date: January 3rd 2024
CUSTOMER SERVICE HRS
Due to the holidays some of our team from customer service will take some break and customer service time will be limited. Customer Service will be offline during December 23rd 2023 to January 1st 2024. So, please give us some time to reply you within 48hrs [no holidays no weekends counts]
As you may know and it states in all the product pages, we don't accept cancellations. Please, be aware of it. We will be shipping normally as always.
Make sure you add your coupon discount at the checkout process page. We can't add coupon code, refund, give discount after payment. We don't accept cancellation.
You can find all these information on the top of our website. "FreeShipping" --> more info and "XMAS20" --> Learn More
Date: December 22nd 2023
DISPATCH PACKAGES TIME FRAME
We usually dispatch packages within 1 to 2 business days. Due to the holidays and the extraordinary amount of orders customers are placing. We may experience some delay in dispatching [up to 5 business days].
From January 3rd [order placement date KST], we will go back to normal to our dispatch package time-frame of 1 to 2 business days.
Date: December 20th 2023
SHIPPING WITH FEDEX [EXPRESS SHIPPING]
FEDEX will experience some shipping delay between December 14th 2023 ~ December 29th 2023. After those dates, will go back to normal. Make sure to order within a reasonable time if you wish your package arrive by Christmas.
Update [January 3rd 2024] Still occurring delay with processing packages
Date: December 13rd 2023.
SHIPPING TO AUSTRALIA & FRANCE [STANDARD SHIPPING]
Busy season has started and there is delay for Australia & France. Please, take note of it. Usually this delay ends by the second week of January.
Date: December 1st 2023
SHIPPING TO USA [STANDARD SHIPPING]
We are experiencing some clear custom delay in Illinois. Packages that goes through Illinois customs office, may seen some delay.
Date: November 22nd 2023